Shipping & Delivery

Our Shipping Policy

We do our best to ensure all in-stock items are shipped as quickly as possible. Please bear in mind there might be delays to fulfilling your order due to the increased order volume.

If an item is not currently in-stock but is back-ordered, you will be provided with an expected ship date. You must complete your order to reserve the item for future shipment. At that time, we will obtain credit card pre-authorization and verification; however your credit card will not be charged until the item ships.

If you provide your email to us with your order, we will notify you via email when the item ships – whether it is in-stock or back-ordered – or if there are any other issues or delays.

Where a single order results in multiple shipments, the shipping and handling charge only applies to the first package shipped. There is no additional charge for subsequent shipments from the same order.

SHIPPING OPTIONS (Orders placed by 11:59 pm local time, Monday through Friday)

• StandardNormally 4–8 Business Days
• 3-DayNormally 3 Business Days
• OvernightNormally 1 Business Days

Standard delivery applies to the continental U.S. only. In-stock items shipped via standard delivery usually ship within 1-2 days and typically arrive within 7 business days of when the order is shipped. Business days are defined as Monday through Friday, 8 am to 5 pm ET, excluding the following holidays: Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day, New Year’s Day.

• Coldwater Creek’s standard delivery applies to most U.S. zip codes, including Alaska, Hawaii, Puerto Rico, US Virgin Islands, Guam, and Military APO/FPO addresses.
• Expedited (3-Day and Overnight) shipping options are available to eligible zip codes within the continental United States. Unfortunately, we do not currently support expedited shipping to Alaska, Hawaii, Puerto Rico, the US Virgin Islands, Guam, PO Boxes, or APO/FPO addresses.
• At this time, we are not able to ship to Canada or other non-U.S. addresses.